This policy sets out the basis on which we collect and process your personal data through your use of our website and/or signing up for newsletters, competitions and other marketing activities online.Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.
YOUR PERSONAL DATA
You will provide some or all of the following information to us when you purchase goods from our website, register a customer account with us, contact us, or sign up for newsletters and other marketing activities online:
Your Identity and Contact Details -includes your name, email address, home postal address/billing address, delivery address (if different), and your contact telephone number;
Your Payment Details - your bank details and payment card details, however your payment transactions will be encrypted by the acquiring bank so we will not retain any payment card details submitted by you.
Your Profile Data - if you register a customer account, this includes the profile you create to identify yourself when connecting to our website (including your username and password) and other data about purchases and your personal preferences. It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.We do not collect any categories of sensitive personal data and this website is not intended for children so we do not knowingly collect data relating to children.
Information We Collect When You Use Our Website
As you interact with our website, we also automatically collect usage and technical data (described below) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Usage Data - includes details of products and services you have purchased from us, and information about how you use our website.
Technical Data - includes:your Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, mobile applications traffic data, weblogs and other communication data ;if you use a mobile device to access our website, the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone settings);Other - We may also receive information from third parties we work closely with such as online fashion retail platforms, delivery services, credit reference agencies and fraud prevention agencies.
WHAT WE USE YOUR PERSONAL DATA FOR
Data protection law in the UK allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:To fulfil a contract with you; orWhere necessary to comply with a legal or regulatory obligation; orWhere necessary for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override these interests); orFor other reasons where you have expressly consented to those purposes.Below are the ways we will use your personal data to fulfil your contract and/or for our legitimate interests:Processing your order, including taking payment, supplying products and any after sales services such as cancellations and returns;identify verification and credit checking;keeping you updated on the progress of your order, we will usually communicate with you about your order by email, but we or our couriers may also contact you by phone;where you have registered with us, processing and administering your account;processing information required for competition, promotion or survey entries by you;allowing you to participate in interactive features of our service if you choose to do so;analysing sales to help us understand and improve our business;administration, analysis and assessment of our website and it’s performance, to understand and develop our business and for the improvement and optimisation of our website; andas part of our efforts to keep our website safe and secure.Direct Marketing We need your consent for direct marketing communications. If you have expressly given your consent to receive direct marketing from us, we may use the information you have given us for:delivering direct marketing, advertising and updates from us to you, such as telling you about forthcoming events, products, services and offers and updates and information about us;measuring and understanding the effectiveness of advertising we serve to you and others; andmaking suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.At any time you can opt out of direct marketing or change your preferences.
WHO WE SHARE YOUR PERSONAL DATA WITH
OPTING OUT OF MARKETING AND PREFERENCE UPDATES
If you no longer wish to receive direct marketing and updates from The Leaping Fox you can unsubscribe at any time by clicking on the link in the footer of the email or using the ‘unsubscribe from all’ link within the email preference centre accessible through the emails. You can also amend your preferences within the email preference centre. Alternatively you can contact our customer services by email at firstname.lastname@example.org. If you are a registered online customer you can also opt out and amend your preference settings within your login profile under "My Account".
SECURITY OF YOUR PERSONAL DATA
Our website has appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. We have also put in place procedures to deal with any suspected personal data breach.Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you to choose an effective, secure password and not to share your password with anyone.We recommend only connecting to secure wireless networks that you trust to reduce the risk of unauthorised people intercepting your online activity. Beware of the risks of using public Wifi.If you receive an email purporting to be from The Leaping Fox asking for personal data, please do not respond to the email but please let us know that this has happened so we can check whether the email is genuine.
HOW LONG WE KEEP YOUR PERSONAL DATA
We will keep your data for as long as you are a customer and thereafter we may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes.