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TERMS AND CONDITIONS


These terms apply when you buy any products from us. Please read them carefully and make sure you understand them before ordering from our site. You will be asked to agree to these terms before placing an order. If you do not accept these terms, we won’t be able to process your order.We amend these terms from time to time. Every time you order products from us, the terms in force at the time of your order will apply. 


OUR WEBSITE AND PERSONAL DATA

Your use of our site is governed by our Website Terms of Use. We only use your personal information in accordance with our Privacy Policy. Please read both of these, as they include important terms that apply to you. 


DESCRIPTIONS AND PRODUCT INFORMATION

All products displayed on this website are for illustrative purposes only and available only whilst stocks last. Although we have made every effort to reflect product colours as accurately as possible, we cannot guarantee that your computer’s display of the colours accurately reflects the true colour of the products. 


All drawings, photos, descriptive matter, specifications and advertising issued on this website are issued or published for the sole purpose of giving an approximate idea of the products described in them and they will not form part of the contract with you. 


PURCHASING PRODUCTS

Our shopping pages will guide you through the steps you need to take to place an order with us through our website. Our order process allows you to check and amend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. We will confirm our acceptance to you by sending you an email that confirms that the products have been shipped. The contract between us will only be formed when we send you this shipping confirmation.If we are unable to supply you with a product, we will inform you by email and we will not process your order. 


PRODUCT PRICES

The prices displayed on this site are quoted in GB Pounds and include VAT. Prices for our products may change from time to time, but changes will not affect any order you have already placed.Despite our best efforts, it is possible that some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to let you know. You then have the option of continuing with the purchase at the correct price or to cancel the order. We will not process your order until we have your instructions. If we haven’t been able to contact you using the details you provided during the order process, then we will treat the order as cancelled and let you know in writing.If you exercise a right to cancel your order but the products have already been dispatched, please follow the procedure set out in Returns and Exchanges. 


HOW TO PAY

You can only pay for products using a debit card, credit card or PayPal. Please refer to our Payment Methods page for the debit and credit cards we accept.Payment for the products will be taken at the time of ordering. 


SHIPPING AND DELIVERY

We will take all reasonable steps to deliver your products within the periods set out in our Shipping Information area. However, delivery times are subject to stock availability, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products. 


Please note that delivery of your order may take longer during sale or other busy periods.Please note that we do not ship to PO Boxes.In the interest of security, we reserve the right to ship the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you.We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you. 


Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full. If you prevent delivery of the products so your package is returned to The Leaping Fox, any resulting return postage incurred will be deducted from the amount refunded to you in respect of that order. 


RETURNS AND EXCHANGES

We will refund or exchange (where stock is available) any unworn/unused products within 30 days of purchase. This does not affect your statutory rights. 


YOUR RIGHT TO CANCEL

If you cancel your order from us within this period by returning the products, we will refund you the price you paid for the products provided they are in their original condition.However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the returned products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges. As a consumer, you have legal rights in relation to products that are faulty or not as described, and these legal rights are not affected by your right of return and refund in these terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. 


REFUND METHOD

Any refunds must be made through the website. Please contact us at help@theleapingfox.com to organise a return. Any refund will be made in the same way as your original payment method. 


EXCHANGES

We always aim to honour an exchange during the exchange period above. If the product you require is out of stock we will contact you and give you a choice of an alternative product or issue you with a refund. We recommend you contact us at help@theleapingfox.com ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take the additional payment. We will ship the replacement product to your original delivery address, which shall be at our cost if the original product was defective. 


RETURN OF PRODUCTS

You must return the products to us. Please return products in or with their original packaging with all their labels intact. The date your products were shipped by us will be detailed in the shipping confirmation email sent to your nominated email address that we sent you.Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us. 


LIMITATION OF LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 


We do not in any way exclude or limit our liability for, death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and defective products under the Consumer Protection Act 1987.We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.The Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall in all circumstances be limited to the value of the goods purchased. 


Complaints Procedure and Notices 

If you are not satisfied with the level of service you receive, please do let us know by contacting us at help@theleapingfox.com. 


GENERAL

These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms.Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. 


GOVERNING LAW

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.